Shipping policy

Free Shipping: 

United States: Free Shipping & Returns (Available for a limited time)
Canada: Free on orders $200+ CAD
Worldwide*: Free on orders $300+ USD

Please note: Complimentary shipping does not include shipping insurance. We are not responsible for uninsured shipments that are lost, damaged, or stolen. Please consider adding shipping insurance upon checkout. 

Processing Times:

Orders are generally processed and shipped every Tuesday and Thursday, unless a customer has selected an expedited shipping service.

  • Holiday Schedule: If Tuesday or Thursday falls on a U.S. holiday, orders will be shipped on Wednesday or Friday instead.

  • Total Delivery Time: Please include these processing days when estimating your total delivery window.

  • Shipping Estimates: For more detailed information on transit times, please refer to the carrier-specific estimates provided during checkout.

United States:


Free economy shipping & returns on all orders within the U.S., 3-5 business days. Please note delivery time is suggested by the couriers. We are not responsible for delayed deliveries. For faster delivery, please see our shipping rates offered upon checkout. Shipping rates will be calculated at checkout.

Canada:

All orders to Canada are shipped Delivered Duty Paid (DDP). This means all duties, taxes, and import fees are calculated and collected upfront at checkout. No additional fees will ever be collected upon delivery—the total at checkout is guaranteed.

  • Free Shipping: Complimentary shipping (with duties, taxes, and fees included) on all orders of $200 CAD or more.

  • Standard Rates: For orders under $200 CAD, live shipping rates are calculated dynamically at checkout based on package weight and destination.

  • Delivery Times: Transit times provided at checkout are estimates from the carrier. For faster delivery, please select an expedited shipping method at checkout.

  • Disclaimer: Once a package has been dispatched, we are not responsible for carrier-related delays and lost or stolen packages.

International:

All international orders are shipped Delivered Duty Paid (DDP). This means all duties, taxes, and import fees are calculated and collected upfront at checkout. No additional fees will ever be collected upon delivery—the total at checkout is guaranteed.

  • Free Shipping: Complimentary shipping (with duties, taxes, and fees included) on all orders of $300 USD or more.

  • Standard Rates: For orders under $300, live shipping rates are calculated dynamically at checkout based on package weight and destination.

  • Delivery Times: Transit times provided at checkout are estimates from the carrier. For faster delivery, please select an expedited shipping method at checkout.

  • Disclaimer: Once a package has been dispatched, we are not responsible for carrier-related delays and lost or stolen packages.

Need Help?

If you have any questions regarding international delivery, please contact us at hello@kaanbags.com.

International Premium (High-Cost Regions):



Shipping Rates:
Due to limited carrier availability and regional surcharges, certain countries are categorized under our "Premium" shipping zone.

Carrier: We currently only ship via UPS to these regions.

Free Shipping: We are unfortunately unable to offer free shipping to these specific countries at this time. Rates will be calculated at checkout based on current carrier costs.


Lost/Stolen/Damagerd Packages:

If you have not purchased shipping insurance upon checkout, we are unable to cover lost or stolen packages should they occur. Please keep in mind when choosing mailing services. Please see "Route Package Protection" section below. 


For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery. We understand the frustration of lost or stolen packages. If you need assistance, please feel free to reach out to us at anytime hello@kaanbags.com and we'll try our best to help! 

Route Package Protection:

Package protection by Route is automatically added to cart to offer customers shipping insurance for their order. If you do not want this, please click "Check out without Coverage".

Route offers:

  • Coverage against loss, theft, or damage in transit

  • Instant resolution of shipping issues

  • Item refund or replacement, pending availability

  • 24/7 claim support with Route - average response in under an hour

  • Neutralize 100% of carbon emitted from shipping your package

For more details on Route package protection and the claim process, please read their policy here.