返金ポリシー
Refunds
We are glad to refund merchandise within 14 days from the delivery of the last item in your order. Once you notify us of your intention to return, please send the item back within 14 days. To start a return, you can contact us at hello@kaanbags.com and mention your order #. Alternatively, you can log into your account here and initiate the return yourself.
We will issue your refund within 14 days of receiving the returned item or proof of return, whichever comes first. Please note, as a small business we are unfortunately unable to offer free returns. Customers are responsible for the return shipping costs.
U.S. Orders:
We will provide the return shipping label for U.S. orders only. The return shipping cost of $8 will be deducted from your refund.
International Orders:
For all international orders, customers are responsible for arranging the return. Please email us and we will provide the return address. We suggest shipping with tracking to confirm delivery as we are not responsible for packages lost in transit. Please note, we are unable to refund shipping costs or duties and fees paid to Customs.
All items returned for an exchange or refund must be unused. Please allow up to 10 days for your refund to process. We reserve the right to refuse any returned item that does not meet our return policies. All sale items are final sale and can not be refunded or exchanged nor receive any price adjustments.
Alternatively, please log into your account to process your return/cancellation. You can always contact us if you have any further questions at hello@kaanbags.com.
For EU customers exercising their right of withdrawal, we will refund the standard outbound shipping cost in addition to the item price. We do not refund expedited or non-standard shipping upgrades.
Cancellations
If you need to change or cancel your order, you may do so at any time before your items have been fulfilled and shipped by emailing us at hello@kaanbags.com.
Alternatively, please log into your account to process your return/cancellation.
Damages and issues
Please inspect your order upon receiving. Contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Please note, after 30 days of receiving your order we can not accept claims for product damage or defects.
Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Note: EU customers retain their statutory right of withdrawal regardless of sale status, except where an exemption applies under applicable law. Please contact us at hello@kaanbags.com if you have questions.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To start a return or exchange, email us at hello@kaanbags.com with your order #. We will provide the return shipping label for U.S. orders only. The return shipping cost (usually around $8-10) will be deducted from the store credit you will receive for your original item. This store credit will not expire and can be used to place a new order on kaanbags.com.
For international exchanges, customers are responsible for arranging the return. Please email us and we will provide the return address. We suggest shipping with tracking to confirm delivery as we are not responsible for packages lost in transit. Please note, we are unable to refund shipping costs or duties and fees paid to Customs.
All items returned for an exchange must be unused. Please allow up to 3 days for us to process your exchange after receiving. We reserve the right to refuse any returned item that does not meet our return policies. All sale items are final sale and can not be refunded or exchanged nor receive any price adjustments.
You can always contact us if you have any further questions at hello@kaanbags.com.