返金ポリシー

Refunds

We are happy to offer full refunds on full-priced merchandise returned within 14 days of delivery of the final item in your order.

Once you notify us of your intention to return, please ship the item back within 14 days. To initiate a return, you can log into your account or email us at hello@kaanbags.com with your order number.

All items returned for an exchange or refund must be unused and in original condition. We reserve the right to refuse any returned item that does not meet our policy criteria.

U.S. Orders: We will provide a complimentary return shipping label for U.S. orders only. We offer free U.S. returns to make your shopping experience as seamless as possible. However, to maintain this service for all customers, we reserve the right to limit, refuse, or cancel future orders in cases of excessive, unreasonable, or fraudulent return activity.

International Orders: For all international orders, customers are responsible for shipping costs and arranging the return. Please email us at hello@kaanbags.com to receive the return address. We suggest shipping with tracking to confirm delivery, as we are not responsible for packages lost in transit. Please note that original shipping costs, duties, and customs fees are non-refundable.

Refund Processing: Once we receive your returned package or valid proof of return shipment, please allow up to 10 to 14 days for your refund to be processed. For EU customers exercising their right of withdrawal, we will refund the standard outbound shipping cost in addition to the item price (expedited or non-standard shipping upgrades are non-refundable).

Sale Items: All sale items are final sale and cannot be returned, exchanged, or price-adjusted, except where required by local law (e.g., EU statutory rights).

Cancellations

If you need to change or cancel your order, you may do so at any time before your items have been fulfilled and shipped by emailing us at hello@kaanbags.com.

Alternatively, please log into your account to process your return/cancellation.

Damages and issues

Please inspect your order upon receiving. Contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Please note, after 30 days of receiving your order we can not accept claims for product damage or defects.

Exceptions / non-returnable items

Certain types of items cannot be returned such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Note: EU customers retain their statutory right of withdrawal regardless of sale status, except where an exemption applies under applicable law. Please contact us at hello@kaanbags.com if you have questions.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To start a return or exchange, email us at hello@kaanbags.com with your order #. We will provide complimentary return shipping label for U.S. orders only.

For international exchanges, customers are responsible for arranging the return. Please email us and we will provide the return address. We suggest shipping with tracking to confirm delivery as we are not responsible for packages lost in transit. Please note, we are unable to refund shipping costs or duties and fees paid to Customs.

All items returned for an exchange must be unused. Please allow up to 3 days for us to process your exchange after receiving. We reserve the right to refuse any returned item that does not meet our return policies. All sale items are final sale and can not be refunded or exchanged nor receive any price adjustments.